Easy to own app

Vodacom is really just frustrating me with this easy to own. It's not all easy. I bought a airtime voucher to top up from our local house shop and now I cannot load it. I called the call center they just telling me they cannot assist me. On top of this yesterday I loaded airtime but was unable to use my data all day so that was a waist also.The agent I spoke to said she is going to send me settings and call me back and that callback never happened. So the customer service is unhelpful also. Now I bought airtime I cannot load. This is really frustrating. My advice, do not take up the easy to own option it's very inconvenient!