EASY 2 OWN PHONE OBF DECLINED FOR TECHNICIANS NOT DOING THEIR JOB AND PHONE HAD TO BE SENT BACK TO VODACOM ARC BUT STILL DIDNT GET THE PHONE AND ITS ALMOST 3 WEEKS SINCE THE PHONE WAS BOOKED IN TO GO TO THE REPAIR CENTRE

My Son bought a OPPO A40 on Vodacome Easy 2 Own deals at Vodacom Blue Route Mall .The phone was faulty in the first Day.The phone was booked in on the 26/11/2024 as a OBF to the Repair Centre and it was sent to Vodacom ARC in Joburg.The Technicians didn't evens assess the phone they just sent the phone back saying that the OBF WAS DECLINED.NOW THE PHONE HAS TO GO BACK TO THE ARC BECAUSE THAT IIDIOT DIDNT DO HIS JOB CORRECTLY.Now it's almost 3 weeks and nothing is being sorted out so please tell me what **** customer service is this from Vodacom I mean 3 weeks just for a out of box faulty .I Contacted the call centre in Century City and the lady said she will call have someone call me back immediately but 5 days has passed already since she said that so what **** service is this from Vodacom.