Eastgate Vodacom Customer Service Disappointment

I am really disappointed and enraged with Vodacom at Eastgate. They always treat my elderly mother with disregard and disrespect. She recently got ****** and lost her phone. She was still traumatised, and although she didn't qualify for another phone seeing her insurance was cut, they still didn't advise her to do a SIM swap. Now she has to go back and forth to do a SIM swap. She has had to go back and forth before on a different issue because they would give her insufficient information. If I did not intervene, how would she have known she can resolve her issue online? She is old and not necessarily tech-savvy. Their attitude is disgusting; they are honestly rude people. We just need mere courtesy and respect for the elderly – proper customer service.