DH
Dan H
1 reviews | Active since May 2020
26 Sept 2023, 09:34
Eastern Cape Network team is useless and pathetic
This is the second complaint in as many weeks. The Eastern Cape network team is useless and pathetic with their service delivery - I have raised this issue with the team, yet to receive a response. Connectivity dropped late last night (25/09/2023) and it is not isolated to just my area - Kenton on Sea, Port Alfred and all the farms in between are without LTE and cellphone reception. Between Eskom and Vodacom you are trying to ruin various SMME's.
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Vodacom's replyOfficial
26 Sept 2023, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2023, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team