1 reviews | Active since Jun 2020
Earth's Worst Service Provider
Good Day,
According to the Vodacom website, I was due for an upgrade on the 4th of October 2020. On the 3rd of October 2020, I performed an online upgrade for a Lenovo D330 Laptop and received an order confirmation via email. This order was successfully placed.
On Monday, 5th of October 2020, I contacted Vodacom Customer Care to request an update on the order. They told me that the order is ready, as it is just "awaiting dispatch". I then asked for a waybill number, and they couldn't give me a waybill number.
On Tuesday, 6th of October 2020, I contacted Vodacom Customer Care to request an update on the order. They informed me that I am only due for an upgrade on the 3rd of December 2020.
On Wednesday, 7th of October 2020, I contacted Vodacom Customer Care to request an update on the order. They told me that the order is ready, as it is just "awaiting dispatch". I was also told to wait for the package, as it will be delivered.
On Monday, 12th of October 2020, I contact Vodacom Customer Care again to request an update on the order. I reckon they got tired of my voice, so they referred me to the Vodacom Online Department on ***4.
They told me that the order is ready, as it is just "awaiting dispatch". This time they also gave me a waybill number. I entered this waybill into the RAM Courier website, and it appeared that they have given me an existing waybill for a package that was already delivered to a different client.
I contacted RAM Couriers to find out what happened to my package. They told me that each consignment has a unique waybill, and that they don't re-use waybills numbers. Well, I decided to call Vodacom again to find out what is happening with my waybill and my package. They told me that the waybill is not active yet, but as soon as the package is dispatched - the waybill information will be updated on the RAM website. Well this never happened.
On Wednesday, 14th of October 2020, I contacted Vodacom again for an update and guess what??? The order is “awaiting dispatch”, the waybill is still not active on the system and I am still waiting for my package.
On Monday, 19th of October 2020, I noticed that the laptop I app**** for is no longer available – but I noticed that they have stock on the new Microsoft Surface Pro tablets. I contacted Vodacom Online to cancel the order I placed on the 3rd of October 2020 – they told that I have to send an email to '***', which I did and I received a ticket number: 72164
Today, 21st of October 2020, and my query with Vodacom is still not resolved. I just need this order to be cancelled as soon as possible, so that I can carry on with my life. I also want confirmation that this order is cancelled.
If entirely possible, please shut this place down as we do not need such poor service in South Africa.
I’m just following up on this case. Two of your agents contacted me last week, and both of them mentioned that they would get back to me. This never happened.
I want to know the status of this order.
Please revert as a matter of urgency. Also please don’t give me hope, as results matter to me.
Thanks,
Dillon
I’m just following up on this case. Two of your agents contacted me last week, and both of them mentioned that they would get back to me. This never happened.
I want to know the status of this order.
Please revert as a matter of urgency. Also please don’t give me hope, as results matter to me.
Thanks,
Dillon
I'm very disappointed that Vodacom have gone ahead to upgrade my contract even though I've cancelled the online upgrade - herewith the reference number for the cancellation Ticket# 72164.
I'm just letting you know that we will now tackle this legally, as I refuse to pay for a device that I don't have in my possession. I also refuse to accept this class of service from Vodacom.
You will be hearing from me soon.
Regards,
Dillon
I'm very disappointed that Vodacom have gone ahead to upgrade my contract even though I've cancelled the online upgrade - herewith the reference number for the cancellation Ticket# 72164.
I'm just letting you know that we will now tackle this legally, as I refuse to pay for a device that I don't have in my possession. I also refuse to accept this class of service from Vodacom.
You will be hearing from me soon.
Regards,
Dillon
I contacted Vodacom today at 12:57PM and spoke to Londi. However, before we could get into the details of the case, the call was cut off. I then dialed again, and spoke to Zandile, who was instrumental in tracking the progress of this case.
It appears that Vodacom have marked the case as resolved by updating the delivery details on their systems. I can confirm that I have not received the package.
Since Vodacom has such a strict delivery policy, it is very sad to see that this policy is not adhered to, and that too at the clients expense. Just to remind everyone that this upgrade was done on the 3rd of October 2020.
I have since logged a cancellation request, as the upgrade was urgent and I required a new device. Due to the delay, I was forced to apply for a device somewhere else and no longer require the upgrade on my Vodacom account.
I’m now liable to pay an increased monthly bill, although I have not received the device that goes with this upgrade.
Now I’m also aware that Vodacom has a 14-day return policy for online purchases of which they are very proud. I hope the billing on my account can be rectified, and that this order can be cancelled in a timely fashion. And most importantly, supply proper feedback to their customers.
Regards,
Dillon
I contacted Vodacom today at 12:57PM and spoke to Londi. However, before we could get into the details of the case, the call was cut off. I then dialed again, and spoke to Zandile, who was instrumental in tracking the progress of this case.
It appears that Vodacom have marked the case as resolved by updating the delivery details on their systems. I can confirm that I have not received the package.
Since Vodacom has such a strict delivery policy, it is very sad to see that this policy is not adhered to, and that too at the clients expense. Just to remind everyone that this upgrade was done on the 3rd of October 2020.
I have since logged a cancellation request, as the upgrade was urgent and I required a new device. Due to the delay, I was forced to apply for a device somewhere else and no longer require the upgrade on my Vodacom account.
I’m now liable to pay an increased monthly bill, although I have not received the device that goes with this upgrade.
Now I’m also aware that Vodacom has a 14-day return policy for online purchases of which they are very proud. I hope the billing on my account can be rectified, and that this order can be cancelled in a timely fashion. And most importantly, supply proper feedback to their customers.
Regards,
Dillon
Just an update:
09/11/2020
The support agent, Zandile, sent an email to Vadmin CoActivate and CC’d myself, requesting on the feedback on the order.
No feedback was received.
10/11/2020
I sent a follow up email on top of Zandile’s email.
No feedback was received.
11/11/2020
I sent another follow up email. I finally received a reply from Vodacom which states that they’ve received the request and that a support ticket was logged. Ticket# 73220
Regards,
Dillon
Just an update:
09/11/2020
The support agent, Zandile, sent an email to Vadmin CoActivate and CC’d myself, requesting on the feedback on the order.
No feedback was received.
10/11/2020
I sent a follow up email on top of Zandile’s email.
No feedback was received.
11/11/2020
I sent another follow up email. I finally received a reply from Vodacom which states that they’ve received the request and that a support ticket was logged. Ticket# 73220
Regards,
Dillon
Just an update:
13/11/2020
Sent another follow up email to Vodacom.
No feedback was received.
16/11/2020
Sent another follow up email to Vodacom.
No feedback was received, however Vodacom was kind enough to log another Ticket on their system. Ticket#73401
17/11/2020
Sent another follow up email to Vodacom.
No feedback was received.
Regards,
Dillon
Just an update:
13/11/2020
Sent another follow up email to Vodacom.
No feedback was received.
16/11/2020
Sent another follow up email to Vodacom.
No feedback was received, however Vodacom was kind enough to log another Ticket on their system. Ticket#73401
17/11/2020
Sent another follow up email to Vodacom.
No feedback was received.
Regards,
Dillon