Earnings dropped even while you ***** us over - how is this business being run?

Vodacom, I have cancelled my account months ago, still being deducted from my account. I suppose this is quite normal, not quite sure why your earnings dropped though because it seems like this is quite normal for you. This is actually just ridiculous - I have been put through to several contact persons at the Vodacom and still not helped I actually was hung up on. One only one competent person to help me resolve this, I know you have them as I know people who work there, but can one person please just call me that can resolve this.