Early Upgrades

We got an sms advising that we qualified for an early upgrade. Went on line and did the early upgrade. The new phone arrived very promptly all was fine. When the bill was received I noticed we were paying for two handsets. On querying I was advised that this was the case as the original handset had to be paid for, for the full 24 months. We had never been advised of this. After being pushed from pillar to post I found someone who eventually was prepared to listen and give me a reference number. I was advised on the 21st that they would come back to me. I now get an sms saying they will collect the new phone.To me this is not a suitable solution, I have already transferred all my info, and personal stuff across etc. It makes no sense that they will send a courier all the way to Northern KZN to collect the phone and then have to send a new one again when we renew the contract I about six weeks.rSurely it would make more sense to write off the \2nd handset"and credit that. It is through no fault of ours that this happened - we would have waited till the end of the contract had we been advised. I have 4 contracts which I have had for many years but am ready to move to another supplie"""