YP
Yaseen P
1 reviews | Active since Apr 2019
08 Jun 2020, 15:06
Early upgrade nightmare
i spoke to a lady Diana from the upgrades dept, i wanted to upgrade early to the Huawei P40 Pro, everything was confirmed and i even got an order number, i called through again and spoke to Gracious who advised the order was cancelled how can it be cancelled when i was advised differently by Diana who confirmed the order was processed and that their was stock, now i'm being told their isn't any stock, please fix this
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Vodacom's replyOfficial
08 Jun 2020, 15:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2020, 15:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jun 2020, 17:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was resolved and you have been assisted via the store. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2020, 17:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was resolved and you have been assisted via the store. Regards Consumer Website Team
Best regards,