FR
Frans R
1 reviews | Active since Jul 2011
22 Dec 2020, 09:37
Early Upgrade
Since my last review nothing has happened i'm being ignored as if the problem might go away silently I enquired about an pre mature upgrade but i'm told time and time again I must wait Vodacom is unable to contact me on the number *** because the device is not working. My next upgrade date is in January 2021 I can't see what the problem is
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
22 Dec 2020, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Frans R's updateReviewer Update
22 Dec 2020, 13:44There is no areas of improvement areas at Vodacom and my quiry was not directed to the website consumer team i requested the request to the CEO's office why wasn't it escalated ? I suppose customers isn't impirtant enough
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Frans R's update22 Dec 2020, 13:44
Reviewer Update
There is no areas of improvement areas at Vodacom and my quiry was not directed to the website consumer team i requested the request to the CEO's office why wasn't it escalated ? I suppose customers isn't impirtant enough
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Frans R's updateReviewer Update
27 Dec 2020, 12:49Given the reply above why can't i upgrade online ? To all who responded i can't upgradd yet
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Frans R's update27 Dec 2020, 12:49
Reviewer Update
Given the reply above why can't i upgrade online ? To all who responded i can't upgradd yet
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Frans R's updateReviewer Update
28 Dec 2020, 09:09Looks like its problem on top of problem just went into a vodacom shop to upgrade apparently my finance has been removed i have been paying contact up to date why ? The CEO's office approving my upgrade
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Frans R's update28 Dec 2020, 09:09
Reviewer Update
Looks like its problem on top of problem just went into a vodacom shop to upgrade apparently my finance has been removed i have been paying contact up to date why ? The CEO's office approving my upgrade
FR
Frans R's updateReviewer Update
28 Dec 2020, 09:39Why does the CEO approve my upgrade i would like to thank him and his office. But then only to find my finance has been removed all my installments has been up to date
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Frans R's update28 Dec 2020, 09:39
Reviewer Update
Why does the CEO approve my upgrade i would like to thank him and his office. But then only to find my finance has been removed all my installments has been up to date
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Frans R's updateReviewer Update
29 Dec 2020, 11:11Thank you to the CEO of Vodacom Mr Joosub my issues has been resolved
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Frans R's update29 Dec 2020, 11:11
Reviewer Update
Thank you to the CEO of Vodacom Mr Joosub my issues has been resolved