RB
Recardo B

1 reviews | Active since Apr 2013

04 Jun 2015, 14:09

Early Upgrade

To Whom it may concern<br> <br> My Vodacom corporate 24 month contract SM015507 (taken out in 2013) is only due for upgrade on the 1st August, and i was subsequently made to believe that the upgrade date was on the 1st of May 2015. Thus resulting in double handset fees and a extra R99 subscription fee for 500MB month to month data bundle of which are unforeseen charges that i have to make provision for.<br> <br> Under normal circumstances you should only be allowed to upgrade once your contract has reached its full life cycle of 24 months, of which i was able to upgrade 4 months prior. <br> <br> I feel that this is an ********* way of conducting business, and as the client (me) i now have to make provision for extra payment that was not catered for within my budget. <br> <br> I hope that we can reach consensus on this matter asap as i would like to remain a customer going forward.

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2015, 15:30
Official
Hello Kadush,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,