1 reviews | Active since Jun 2020
Early termination of vodacom contract.
Good day,
I am writing about the early termination option that all service providers offer. I wanted to cancel my contract with vodacom 4 months early and pay the 75% of total subscriptions however it does not work like that when I tried to cancel. Now if you have a discount or a contract that is on special then vodacom wants my subscriptions for 4 months and the variance amounts from the full retail price of the subscriptions so that means they want me to pay double the subscriptions for 4 months.
This is the vodacom clause online below. "4.2. Despite clause 4.1, either party may terminate this Agreement during the Initial Period or a Renewal Period by providing at least 20 (twenty) business day’s notice to the other party in writing. If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost."
The clause states that "The balance of your contract is your monthly subscription amount times by the remaining months of your contract." Then clearly none of vodacom representatives know how to understand the clause unless they are trained to ****** monies of people.
I will never take a vodacom contract again regarding the poor service, response and understanding. I wanted to cancel because of the pandemic and had no money to pay but vodacom do not care about their customers. I would have taken a new contract as soon as I can afford a new contract but definitely not with vodacom. I have been loyal for too long and will change networks.
Thank you
Thank you for your response
I would like to add that I have asked for that option to have a payment plan but it was not available. The only option was to take another contract for another224 months at a lower premium.
Please advise if clause 4.2 is invalid or its online for legal purposes so no one can challenge your business.
Remember you did not assist in any way to help me close the contract as yet. Let me know how will someone contact me.
Thank you.
Have a great day ahead and stay safe.
Regards
Donaven
Thank you for your response
I would like to add that I have asked for that option to have a payment plan but it was not available. The only option was to take another contract for another224 months at a lower premium.
Please advise if clause 4.2 is invalid or its online for legal purposes so no one can challenge your business.
Remember you did not assist in any way to help me close the contract as yet. Let me know how will someone contact me.
Thank you.
Have a great day ahead and stay safe.
Regards
Donaven
I would like to inform that no vodacom representative called or contacted me as yet. My account number is I***-4
If vodacom was reasonable then I would not be in this situation now.
I would highly recommend everyone to never take a contract with vodacom for over 6 months. I have a data contract and I was very happy using the data service but now with the trouble I'm having to get the early termination of contract with the rules from vodacom online website is not true as its written since they force you to get a new contract. Vodacom was happy to increase the subscriptions when it was in their favor and will not want to help in any way when you need help.
Good luck with all subscribers with vodacom.
This is my last contract with vodacom.
I would like to inform that no vodacom representative called or contacted me as yet. My account number is I***-4
If vodacom was reasonable then I would not be in this situation now.
I would highly recommend everyone to never take a contract with vodacom for over 6 months. I have a data contract and I was very happy using the data service but now with the trouble I'm having to get the early termination of contract with the rules from vodacom online website is not true as its written since they force you to get a new contract. Vodacom was happy to increase the subscriptions when it was in their favor and will not want to help in any way when you need help.
Good luck with all subscribers with vodacom.
This is my last contract with vodacom.