MF
Malcolm F

1 reviews | Active since Nov 2015

27 Nov 2015, 15:53

Early migration of contract - no service

I recently upgraded my contract and changed to a different package. Due to a wonderful system issue with Vodacom my migration occurred early... What this means is that I am actually not on any contract until the new month. How did I find out? When I needed to purchase more data I couldn't!<br> <br> Needless to say 30 mins on the phone with 'customer service' and 3 technical queries later, there is nothing that our biggest cellular provider can do. Their error, and now the lowly customer sits with the problem. I use my cell for work and email like most of us, but now have the inconvenience of no data accessibility. And our biggest provider can't even tell me what I will be charged if I do manage to use data on my phone.<br> <br> Once again, the little insignificant customer is inconvenienced. Oh well, just water off the providers back...<br> <br> Regards,<br> <br> Another frustrated customer who knows that no matter how much moaning, complaining or arguing I do, it will change nothing!!!!!

0
Replies (1)
Vodacom
Vodacom's reply27 Nov 2015, 21:00
Official
Hello Malfox,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team