SE
Shaun E
1 reviews | Active since May 2017
01 Jul 2024, 11:48
Early debit order issue!
I ported over to Vodacom in 2023. I asked that my debit order should go off on the last day of the month, as I get paid on the last day of the month. Vodacom decides to debit my account on the 28th of June 2024, two days before my scheduled debit date.
There were no funds in my account. My bank then charges me R200 for this "no funds". Vodacom's customer care tells me they do not debit over weekends, as the last day of the month fell on a Sunday. Sorry, but how is this my problem?
When I signed up for the contract, I knew there will be money in my account on the last day of the month, hence why I selected the last day of the month. If Vodacom decides to debit earlier, this is not my problem. But now I'm short R200 because of Vodacom. I want Vodacom to re-imburse me my R200. In this tough economic environment, who has R200 to throw away in the drain???!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
01 Jul 2024, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2024, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Jul 2024, 15:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent on the 2024-07-01 at 09:03:09 she has discussed the debit order. Your debit order was initially on the last working day. You've requested to change it to the 7th of each month.
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jul 2024, 15:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent on the 2024-07-01 at 09:03:09 she has discussed the debit order. Your debit order was initially on the last working day. You've requested to change it to the 7th of each month.
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
Best regards,
SE
Shaun E's updateReviewer Update
01 Jul 2024, 15:41Absolute disgrace. In this day and age of technology you cannot run debit orders on the day your clients request?
So Vodacom is happy to put people out of pocket with early debit orders? If I tell a company that my debit order needs to go off on the last day of the month, I expect it to stay that way. Not change. Because I know when funds will be available for the debit orders. Not the company. Not everyone has money in their account on the 28th of a month. I am not satisfied with this result. Vodacom is the first company to take money off my account. Not eveb my bank takes their bond payments so quickly.
So Vodacom is happy to put people out of pocket with early debit orders? If I tell a company that my debit order needs to go off on the last day of the month, I expect it to stay that way. Not change. Because I know when funds will be available for the debit orders. Not the company. Not everyone has money in their account on the 28th of a month. I am not satisfied with this result. Vodacom is the first company to take money off my account. Not eveb my bank takes their bond payments so quickly.
SE
Shaun E's update01 Jul 2024, 15:41
Reviewer Update
Absolute disgrace. In this day and age of technology you cannot run debit orders on the day your clients request?
So Vodacom is happy to put people out of pocket with early debit orders? If I tell a company that my debit order needs to go off on the last day of the month, I expect it to stay that way. Not change. Because I know when funds will be available for the debit orders. Not the company. Not everyone has money in their account on the 28th of a month. I am not satisfied with this result. Vodacom is the first company to take money off my account. Not eveb my bank takes their bond payments so quickly.
So Vodacom is happy to put people out of pocket with early debit orders? If I tell a company that my debit order needs to go off on the last day of the month, I expect it to stay that way. Not change. Because I know when funds will be available for the debit orders. Not the company. Not everyone has money in their account on the 28th of a month. I am not satisfied with this result. Vodacom is the first company to take money off my account. Not eveb my bank takes their bond payments so quickly.
SE
Shaun E's updateReviewer Update
09 Jul 2024, 10:26Well well well. I change my debit order to the 7th of each month, thinking my next debit order will go off on the 7th of August. I got debited AGAIN on the 8th of July 2024.
I get paid ONCE a month on the last day. Since I got paid in June 2024, I paid Vodacom a handsome amount of R903.30 AND the lost R200 that my bank charged me for insufficient funds for a grand total of R1103.30!!! This was their private reply to me earlier:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent on the 2024-07-01 at 09:03:09 she has discussed the debit order. Your debit order was initially on the last working day. You've requested to change it to the 7th of each month.
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
I get paid ONCE a month on the last day. Since I got paid in June 2024, I paid Vodacom a handsome amount of R903.30 AND the lost R200 that my bank charged me for insufficient funds for a grand total of R1103.30!!! This was their private reply to me earlier:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent on the 2024-07-01 at 09:03:09 she has discussed the debit order. Your debit order was initially on the last working day. You've requested to change it to the 7th of each month.
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
SE
Shaun E's update09 Jul 2024, 10:26
Reviewer Update
Well well well. I change my debit order to the 7th of each month, thinking my next debit order will go off on the 7th of August. I got debited AGAIN on the 8th of July 2024.
I get paid ONCE a month on the last day. Since I got paid in June 2024, I paid Vodacom a handsome amount of R903.30 AND the lost R200 that my bank charged me for insufficient funds for a grand total of R1103.30!!! This was their private reply to me earlier:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent on the 2024-07-01 at 09:03:09 she has discussed the debit order. Your debit order was initially on the last working day. You've requested to change it to the 7th of each month.
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
I get paid ONCE a month on the last day. Since I got paid in June 2024, I paid Vodacom a handsome amount of R903.30 AND the lost R200 that my bank charged me for insufficient funds for a grand total of R1103.30!!! This was their private reply to me earlier:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent on the 2024-07-01 at 09:03:09 she has discussed the debit order. Your debit order was initially on the last working day. You've requested to change it to the 7th of each month.
As per the Agent the debit order was successful, and she has advised no debit orders been returned on our end.
Regrettably though we cannot credit / refund the charges incurred from your bank.
Regards
Vodacom Consumer Website Team
SE
Shaun E's updateReviewer Update
09 Jul 2024, 10:28I've been watching the "Please call me" saga with Makate and I hope he gets every penny he asks for! Vodacom does not care about their customers. Cellphone contracts and invoice dates has always been a ****up!
SE
Shaun E's update09 Jul 2024, 10:28
Reviewer Update
I've been watching the "Please call me" saga with Makate and I hope he gets every penny he asks for! Vodacom does not care about their customers. Cellphone contracts and invoice dates has always been a ****up!