DV
Damien V
1 reviews | Active since Oct 2018
26 Feb 2021, 20:22
Early Debit
My account was debited today for my contract. My installment debit date I have to you when I took out this contract is the 27th of each month.
You have now put my bank account into a minus because of the early debit. The contractual agreement says the 27th. If there are any missed payments or fees from my bank due to this I will be taking this further.
Do not tell me it's because the 27th falls over a weekend. You take the money the following Monday, not when there is no money in my account.
If this leaves a negative mark on my credit report I will be taking this further. I have never missed a payment nor has my bank account ever been in a minus!
Please sort this out!
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Replies (1)Vodacom's replyOfficial
27 Feb 2021, 11:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2021, 11:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
