Early Contract Cancellation is a nightmare and Customer Service doesn’t help.

I been trying to cancel a contract with Vodacom since February. I have called the call centre, paid the early cancellation fee, an email to early cancellation department with the requested documents. Still no response.

It is extremely frustrating to repeatedly encounter a lack of support, and I am particularly dismayed that even visiting a physical Vodacom store did not provide a resolution. Instead, I was forced to make yet another call from my own device while at the store. To make matters worse, I am still receiving an invoice that clearly shows the cancellation fee paid, but the amount is being app**** as a normal payment towards my contract.

I have called Cancellation call centre several times and seems no one can help me.

Tried emailing complaints department at *** but got an automated response to go the app and chat to a bot called TOBi.