Early Cancellation Horrible Service

If there was a negative rating, I would Rate -10. I had 2 contracts with Vodacom for as long as I can remember, with no payments issues whatsoever, my misery started on 10-Nov 2023 when I requested a settlement quotation to cancell my contracts earlier. Settlements values received for both numbers & payments done same day 10-Nov and proof of payments sent - R7k & R3.5K respectively.

Come the 20th Debit Order runs for R3.8k and made a call of which I was requested to resend POPs and the Invoices done, to wait for 72hrs for the contract cancellation and refund of which I obliged and sent.

4-calls have been made till 28-Nov and each time a Service Request have to logged, only contracts cancelled but refund not done. Vodacom is like getting a divorce from someone who doesn't wanna live you, always making excuses and excuses to delay the divorce.

What's more p#$ing off is that everytime I make a call no one can see whom I last spoke to, or who logged the previous service request, nogal what was the contents of that service request nor sending me the proof of that request. This has been the most horrible experience I ever experienced, after almost 5 contracts I had with Vodam previously, one more customer lost for good from me.