ALG
André Le Grange

1 reviews | Active since Mar 2009

23 Feb 2015, 22:47

Early cancellation fee

I asked for a settle my amount today for a current contract that I have with Vodacom. <br> <br> They told me that I owe an amount of R 5 706.77 of which R 2 465.74 is for the service of the remaining term and R 3 240.03 is for the handset. <br> <br> I work for another telecoms company and they informed me that it is in actual fact against the CPA to charge for the outstanding service fee / subscription or airtime that would have been received. Vodacom is in actual fact only allowed to charge for the remaining handset portion of the remaining term. <br> <br> Please could someone contact me and clear this up. <br> <br> I do think it is highly unfair to have to pay for remaining service period.

0
Replies (1)
Vodacom
Vodacom's reply24 Feb 2015, 07:35
Official
Hello andrelg,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,