ALG
André Le Grange

1 reviews | Active since Mar 2009

02 Mar 2015, 10:35

Early cancellation fee

Please refer to my previous complaint for which I am still waiting for for feedback.<br> <br> <br> Dated:23 Feb 2015<br> Link: http://hellopeter.com/vodacom/complaints/early-cancellation-fee-***<br> <br> I asked for a settle my amount today for a current contract that I have with Vodacom. <br> <br> They told me that I owe an amount of R 5 706.77 of which R 2 465.74 is for the service of the remaining term and R 3 240.03 is for the handset. <br> <br> I work for another telecoms company and they informed me that it is in actual fact against the CPA to charge for the outstanding service fee / subscription or airtime that would have been received. Vodacom is in actual fact only allowed to charge for the remaining handset portion of the remaining term. <br> <br> Please could someone contact me and clear this up. <br> <br> I do think it is highly unfair to have to pay for remaining service period.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 11:50
Official
Hello andrelg,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team