EARLY CANCELLATION DENIED
<p>I am highly disappointment in Vodacom's service. I have been a client for years and I am now glad I need to cancel my contract. I have phoned numerous times to do an early cancellation due to relocation New Zealand. I phoned on the 12/10 and 27/10 both times it was said rather do it at the END OF THE MONTH otherwise you will loose your airtime and data. NO DATES WERE GIVEN. </p> <p> </p> <p>Yesterday 28/11 I phoned and was informed their system is offline and will phone me back, which was not done. This morning 29/11 I phoned to do the early cancellation and it was then told to me they cannot assist until after the 5th. I'M LEAVING THE COUNTRY!!!!!!!! WHY COULD THE CONSULTANTS THAT I SPOKE TO ON THE 12/10 & 27/10 TELL ME THAT.</p> <p> </p> <p>My debit order will be going off and should I phone on the 5th I WILL LOOSE MY AIRTIME AND DATA!!!!!!!!!!!!!!!!!!!!!! THEN HAVE WASTED MY MONEY.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs Lisa Maritz
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Mrs Lisa Maritz
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
