PS
Pearl S
1 reviews | Active since Nov 2021
22 Apr 2024, 12:21
Early cancellation contract
I have decided to cancel my two contracts with vodacom which was an early cancellation for both contracts. I have paid up the remaining balance for both contracts and sent through an email to earlycancellations email. I have called vodacom several times to follow up so much that i have been blocked from calling their call center. It is frustrating to not her anything from them and it has been over two weeks
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Apr 2024, 15:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Apr 2024, 15:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Apr 2024, 09:32Dear Pearl.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as the person [who answered our calls] claimed that we have the incorrect number. Please contact Vodacom Cancellations on *** for further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as the person [who answered our calls] claimed that we have the incorrect number. Please contact Vodacom Cancellations on *** for further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2024, 09:32
Official
Dear Pearl.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as the person [who answered our calls] claimed that we have the incorrect number. Please contact Vodacom Cancellations on *** for further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as the person [who answered our calls] claimed that we have the incorrect number. Please contact Vodacom Cancellations on *** for further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
PS
Pearl S's updateReviewer Update
21 May 2024, 08:53After sending several emails to vodacom asking them to do an early cancellation and not attending to the call. I paid the quotation that they wanted which was about R19000 they now claiming i owe them more money. It cannot be my fault that people in their finance department cannot do their job and to show this i actually came and complained here. Vodacom is a **** for real
PS
Pearl S's update21 May 2024, 08:53
Reviewer Update
After sending several emails to vodacom asking them to do an early cancellation and not attending to the call. I paid the quotation that they wanted which was about R19000 they now claiming i owe them more money. It cannot be my fault that people in their finance department cannot do their job and to show this i actually came and complained here. Vodacom is a **** for real