TC
Tryphina C

1 reviews | Active since Jul 2011

08 Jul 2024, 10:43

*********** Early Cancellation Consultant

Thank you Vodacom to your *********** cancellation advisers who cannot advise your clients according regarding the terms and conditions of your cancellation. Becuase of R243, my credit score has been nagatively impacted severly on something that could have been avoided had your *********** adviser handled this cancellation correctly. Also, why is the amount on my updated credit report reflecting at R729 when I merely owed you R243 which i did not even owe for more than 30 days? You guys had the nerve to refer 1 missed payment to VVM so you could severly impact me. I am so glad this contract is over and done with. Your early cancellation team requires some serious training and that's if you really care. PLease don't bother to even reply cause there is nothing you can do to reverse this adverse credit profile impact that has been created by your incomepetent advisers. What a end to so many years of service. Will also change my prepaid number to another service provider as I want nothing to do with you again. Please remove my number from your system, don't call me to advertise anything.

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2024, 11:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team