Early Cancellation

The worse service by far from Vodacom. I made a request to cancel my contract and paid them in full 04/09/21 and promised to get a cancellation letter 06/09/21. Prior to that i had to wait for 4 days to get a quote to pay the remaining balance. Every day i call i speak to someone different who will tell me something different. I have further advised that letter is needed as a matter of urgency as i am in a process of buying a house. I have taken to resort to this platform because i am tired of dealing with incompetency. I wouldn't advise anyone to take a contract with them. It is really a hustle to get a simple letter saying "your contract is cancelled", HORRIBLE HORRIBLE HORRIBLE SERVICE!!!