Early cancellation

So i requested a early cancellation of my contract on the 30th of April and made the full payment on the 2nd of May in a Vodacom store. After many useless calls to the call center and cancellations department no one can give me a clear anwser and a constant back and forth.

This is the worst service ever after being with the network for more than 10 years.

The cancellation was never logged and the account was credited which is unacceptable as it is for a cancellation, so my question is as it was supposed to be cancelled who is going to pay the debit order end of the month definitely not me as the network provider messed up and never logged the cancellation on the 2nd of May.

We had to go into a store where the manager needed to phone a contact in the cancellation department to log it.

Unacceptable client experience and service, will never recommend vodacom to anyone anymore!!!