Eager to collect...slow to refund

There were a ********** contract made in my name. Because I was out of the country for six months I couldn't't do anything about it. In December I came to RSA and done everything needed to report the issue. In January it was said that I will be refunded.<br> After reasonable time I queried the issue and they said that I was credited on my existing contract. I did not ask for this credit...but to be paid back...in the account they so readily took my money from..<br> Then they said they will pay it back in my account. Nothing happened. I E-mailed them.. response:.it will be paid not later than Tuesday (24 February 2015)<br> <br> I am very patient and there were very helpful people in the process but couldn't they saw there was a ********** account? (After I saw on a computer it was cleary marked as **********!) Why did they not communicate with me about the payback...after I've asked the money being paid to me? Nobody following up the issue?<br> I am very disappointed!!!