JM
John M
1 reviews | Active since Mar 2018
10 Jun 2024, 16:10
EACH TIME I LOAD AIRTIME VODACOM DEDUCT MONEY FROM MY AIRTIME. REMOVE MY NUMBER FROM YOUR AIRTIME ADVANCE, I ALWAYS BUY CASH. BE CAREFUL WITH THE SO CALLED AIRTIME ****. ON 6TH OR7 JUNE 2024, PURCHASED MINUTES FOR 3 DAYS, ON 10JUNE I PURCHASED MINUTES FO
On the 6th or 7th June 2024 I loaded a R13 airtime, Vodacom has deducted R5 for the alleged airtime advance, on 10 June 2024, I loaded a R13 airtime again, Vodacom has deducted R4. I don't even know anything about airtime advance. I always buy cash. Vodacom, I want my money back and remove my number from your airtime advance. Never ever allow that number for airtime advance anymore
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Replies (1)Vodacom's replyOfficial
11 Jun 2024, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2024, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
