Each time I call promises are made and not fulfilled.

From August 2020 I called Vodacom customer care to cancel the contract I had with them with effect 1 September 2020.

The aim was to serve 30 days notice and to give them enough time to deal with their internal administrative processes.

To my surprise this was never done and only in May 2021 did they manage to cancel the contract I had.

To make things worse my account was debited each month from September 2020 till May 2021 after I had served my cancellation instruction.

I was assured a refund since then till now June 2021. The only thing I have been assured is that I will get a refund every week without any luck.

The following consultants have been linked to my enquiry without the ability to resolve anything @Thandeka Dasi, Nqobile Khumalo, Avhakholi Maladze and lastly Thandeka Madlala.

Vodacom is the worst company to deal with, their processes are skewed for a Large telecommunication company and its embarrassing - its well and fine if they debit your account but to fulfil their end of the bargain is complicated and has a lot of red tape...... I am still waiting for my refund till today from August 2020 - June 2021 still counting.