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We have were disconnected from the Vodacom Fibre Service on the 2nd June 2022. What amuses me is the word Escalation! Vodacom have been escalating our fault since last week - each escalation taking 24 - 48 (now 24 to 72) hours to attend. Vodacom blame Openserve, and Openserve part of Telkom, continue to do nothing. Vodacom can't help because there system cannot populate a specific number on the Openserve system. Apparently everyone has ascertained that the problem lies in the hardware - but no one can do anything about it until Openserve come and physically check the box, which they cannot do because Vodacom cannot raise the query on their side. WHEN did the service industry get taken over by inefficient uncaring call centre agents who can not actually help!