EW
Estia W

1 reviews | Active since Aug 2020

14 Aug 2020, 08:22

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Vodacom has given me the worst customer service ever ... I bought a laptop cash at a Vodacom store at Heidelberg mall, I wanted to return it due to unforseen circumstances and within the return period I called to ask if possible I was told Vodacom does not have a return policy!!! I called head office and a very nice lady tried to assist me but unfortunately doesn't seem like she was getting anywhere... Now I'm stuck with a laptop of R6100 that Vodacom refuses to take back even though it states on their website I can return it even if I'm not happy with the item as a customer!!! Vodacom just gives bad service!!!

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2020, 08:55
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team