BM
Boipelo M

1 reviews | Active since Jun 2013

27 Feb 2024, 14:57

*****

I am not happy with vudacon customer service a *****ulent contract was taken under my name yesterday. I then got a call from the verification department to ask if I know anything about the contract, I told them no. I was told that they will escalate it to thier so called ***** department. When I did a follow up with them, I was told they cannot cancel the contract as they do not know if I am the perpetrator . I was told that they will continue to have the device delivered regardless of me confirming that I never app**** for the contract.

Is this a sale desperation by the service provider? Who's name is supposed to be dragged in debt counseling

0
Replies (1)
Vodacom
Vodacom's reply28 Feb 2024, 08:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team