BM
Boipelo M
1 reviews | Active since Jun 2013
27 Feb 2024, 14:57
*****
I am not happy with vudacon customer service a *****ulent contract was taken under my name yesterday. I then got a call from the verification department to ask if I know anything about the contract, I told them no. I was told that they will escalate it to thier so called ***** department. When I did a follow up with them, I was told they cannot cancel the contract as they do not know if I am the perpetrator . I was told that they will continue to have the device delivered regardless of me confirming that I never app**** for the contract.
Is this a sale desperation by the service provider? Who's name is supposed to be dragged in debt counseling
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Replies (1)Vodacom's replyOfficial
28 Feb 2024, 08:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2024, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
