e-sim Vodacom ****

I took an e-sim contract with Vodacom and they charged me me for the service they could not provide. The contract was activated immediately but they struggled to provide me with e-sim service even though i went to the store several times to assist which they could not. Their technician informed me that many customers are experiencing issue with that service but vodacom do no warn potential customers of the problem. I cancelled the contract within 3 days now they are telling me they can only terminate after 2 January 2023. Vodacom cancel that contract immediately