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Anusha D
1 reviews | Active since Feb 2014
29 Jan 2026, 11:30
E-sim swap
I have been trying to move over from a physical sim to an e-sim since October 2025. I started off with an instore visit to Rosebank who did the swap but was subsequently cut off the network and left without a phone to use for almost 2 weeks. They advised I speak to the call centre which I did, who tried assisting but indictaed i then needed to go instore. I then did so only to get another physical sim. Tried again to swap/ Same problem again. So tried the call centre again. I've been going back and forth to stores and call centre with no help. So far I have visited Rosebank, Cresta and Killarney all who say I need to call in. When I do, the call centre indicates that I need to visit a store. I'm at my wits end as to how this cannot be resolved!!!!
All I need is to be assisted with an e-sim. Can someone in Vodacom assist!!!Otherwise I think moving to another network would be the best solution.
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Replies (2)
Vodacom's replyOfficial
29 Jan 2026, 12:15 Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2026, 12:15
Official
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jan 2026, 12:47 Dear ****ha, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you that you will go in store (Sandton) when you are back from travelling to get the e-sim swap processed. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2026, 12:47
Official
Dear ****ha, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you that you will go in store (Sandton) when you are back from travelling to get the e-sim swap processed. Regards Consumer Website Team
Best regards,