E-Sim - Poor service - Disappointed customer 0/10

How ridiculous is it that I must wait over three weeks and frequent your shops just to get an eSim. Something which I would not have to do had your agents converted my number to a contract number like I asked at point of sale. Same error in the system and countless query requests to fix the error but nothing is being done. Ridiculous to offer a service which you then cannot provide to your customers. Such incompetence and poor service. If I have to go to the store one more time and the error is not fixed, I will escalate it further since their complaints department does not even to care to resolve any real issues. If Vodacom is not competent enough to provide the service just discontinue it and leave it to service providers with competent agents who actually know what they are doings.