E-sim night mare

Item: Vodacom
Rating: 1
Author: Andries K

Ive purchased an e-sim on the vodapay app, Just to receive a mail saying there is an issue. Tried again and paid twice now.

After 6 days i received a mail saying that i can now scan the qr code. Scanned and it worked. Then i removed the physical sim and inserted a different tel no sim. Immediately the esim was temoved and now neither the esim or the physical sim is working. Tobi doesnt have a clue how to sort this issue and it is impossible to speak to an agent for help now my business number that generates 10k per day is not working. Help help help help help

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Aug 2024, 10:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply07 Aug 2024, 10:02

Official

Best regards,

Vodacom's replyOfficial

13 Aug 2024, 17:29

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team

Best regards,

Vodacom's reply13 Aug 2024, 17:29

Official

Best regards,

E-sim night mare

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