E-sim activation struggle

Item: Vodacom
Rating: 1
Author: Christi S

At the start of April 2022 I bought an apple watch with cellular. Since then i have been trying to activate the E-sim on my contract. I have been to 4 different branches (two in Loch Logan Waterfront in Bloemfontein, one in Northridge mall in Bloemfontein, one in Graaf-Reinett), numerous times, and spoke to customer care about 6 times.

5months later, and still no progress. This is either incompetence or ********* behaviour from vodacom.

Very disappointed. Would not recommend Vodacom to anyone at this stage.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Aug 2022, 08:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply31 Aug 2022, 08:16

Official

Best regards,

Vodacom's replyOfficial

07 Sept 2022, 15:05

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to our Support Team. Based on the feedback provided the team has confirmed they been trying to reach you with no success. Also tried to call you few times on our side as well and phone goes straight to voice-mail.

Regards Consumer Website Team

Best regards,

Vodacom's reply07 Sept 2022, 15:05

Official

Best regards,

E-sim activation struggle

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