e-sim activation issue.

I went through the process via the Vodacom website of changing from a physical sim to an eSIM by clicking on the existing customer option. I paid the once off fee and was sent an email with a process to follow. The first step was to RICA the eSIM, I am already RICA'd on this number for what must be 2 decades now. When trying to add the eSIM via the QR-code provided the phone tells me it's invalid or already taken. I tried to phone the Vodacom support which is fruitless as usual as Toby does not have the options to deal with your issues. So, no support staff I take it.

I had to speak to someone in accounts who did not fully understand my issue, all he could do was tell me to go to a Vodacom store as I needed to do a sim swap. The process from the website stipulates nothing of this in the process, and, obviously negates the reason to do it online. So, I've paid the activation fee, and get nothing after that.