RB
Riané Boshoff
1 reviews | Active since Apr 2022
15 Jun 2025, 13:06
E-Sim
Horrible customer service. Called the call center - says they are unable to help to switch over to a e-sim I need to go in store as I am a contract customer. Go in store at the V&A Waterfront - they say I need to pay R105 and then if I get a new phone I will have to pay to have it switched over to a new phone again as it is seen as a sim swop because we don’t operate like “America”.
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Vodacom's replyOfficial
15 Jun 2025, 15:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2025, 15:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team