E-Shop a mess under lockdown

I bought a sim-only deal on the Vodacom e-shop last week. It was delivered by courier, no problem. However, I cannot get it activated because the wrong type of SIM card was sent - a contract SIM card instead of a pay-as-you-go SIM card. This took an entire day to find out. Despite being contacted by e-shop support, admitting their mistake, I have had no further communication, nor a plan on how they plan to rectify this. My point: DO NOT run an online shop if you do not have the infrastructure during the lockdown to service customers. I have wasted time and money on this useless case.