E-Mail disconnected by Vodacom

<p>In May I upgraded my long standing Vodacom account to a new WiFi Router. I had a great many problems before I was connected as the staff did not seem to know what they were doing. Eventually I was given a new SIM card but I had no idea that they had given me a new telephone number with the new card. As I had the old number on a contract for about 10 years I do not know why they did this and did not inform me. On 25 November 6 months after the upgrade my e-mail that I use for my business suddenly stopped working. What followed has been 10 days of absolute nightmare. I was faced by staff who did not know what they were doing, telling me that they cannot help me as my old number had ben blocked due to lack of use and that it showed as pre paid and my e mail address showed as unavailable. No one would listen when I told them that I had always worked on a contract and that I could not loose the e-mail address together with all the e mails as they contained business documents and contracts for my property business. Finally on 30 November someone logged a call with reference 1- ********** 8256 and also reported to Claudia Ashwill at CRM. This lady has never come back to report on this issue, it seems she is hiding behind the telephone and only says she will help in oder to get the assistant off the line. Every time I enquired what was happening I was sent away fro the shop in the Bayside Centre in Blouberg and told that they would phone me. Needless to say the calls never came. I also heard how the staff were passed from one area within Vodacom to another as everyone on the phone seemed to want to pass the buck. I eventually said to the staff at Bayside Centre that if they could not give me a service they must cancel my contract. They said they could not do this I was told as I would be charged cancellation fees??? I have to pay for a non-existent service and if I want to cancel this I must pay a penalty??? After 10 wasted days and losing business I am still no further along to the finding of a solution. The staff at Bayside who attempted to help me was Karen and Louise. But it is clear that the staff are not trained to deal with problems, they are in the firing line with the public all day a and they get no help from Call Centre, CRM etc. I have never met with such disgusting service in my entire life. I suppose waiting for a solution or even a call from Vodacom would be too much to hope for.</p>