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I re-opened a new contract with Vodacom in mid May 2022. The phone was over sold by the consultants in the store, I really took their word for it and opted to take the HUAWEI P50 Pocket Premium Edition, This was such a mission getting everything sorted for my onboarding causing a huge inconvenience. Once I received this handset, it was a huge problem getting all the information transferred over. The Huawei representative assured me it would be a smooth sail. This was not case. After the 5 June I started experiencing a flickering light on the top right corner of my phone and this problem worsen as the days went by. The entire screen started flickering that would come and go. I was really upset knowing the phone is still within 1 month and I'm having this issue already, I than lodge a complaint with Vodacom online. I sent email to more that one email address and got no responses. One of the complaints email addresses even came back undelivered. I than spoke to a call Centre agent at Vodacom and he told me to go to the nearest Vodacom repair Centre to have a job card created and for my phone to be assessed. I took the handset to Vodacom Eastgate Mall and the Manager refused to give me a replacement handset or loan phone and wanted me to book this phone in. I ended up doing this, as I wasn't given any choice, Also knowing I'm paying for a contract and this is the only phone I have and need it for work. I still couldn't understand, as this is a new phone and less than a month old, yet I'm encountering such issues like this. The technician and engineer even confirmed with me that this phone is a factory fault. They booked the phone in saying my condition of the phone had scratches and this was a lie, Thankfully I took a witness with me and also knowing the phone was in perfect condition handing it in. I told them I will take this up with CEO and Complaints division. I still forwarded my email complaint to the head of complaints at Vodacom and 2 others including the CEO. Up until today no one has ever called me or rep**** to my email and I have given them enough time to respond. This really shows the level of poor service. Also putting a customer at a disadvantage. And taking my money, knowing I don't even have a phone.

I really wish not to deal with VODACOM and I just want my contract cancelled after this bad experience.