1 reviews | Active since Sept 2012
Dysfunctional organisation of *******
<p>Vodacom keeps deducting money from my account on a weekly basis. The message says that it is for a Vodacom Live subscription. I did not subscribe to anything. I have already called Vodacom twice regarding this matter. At first I was told that I have no subscription but when they start digging and speaking to the back office, they all of a sudden find a subscription attached to my number. I was advised twice that is was unsubscribed and given an SMS number to do a check for subscriptions. Yet again this morning money disappears from my airtime. If I send an SMS to the number provided it comes back saying that I have no subscriptions, if I follow the link to unsubscribe it also says I have no subscriptions. But yet I keep receiving messages that I have a subscription and money keeps getting deducted from me. This once again proves that Vodacom is a dysfunctional organisation of *******. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
As discussed, we have assisted with your query.
Regards
TS
Consumer Website team
Dear Customer
As discussed, we have assisted with your query.
Regards
TS
Consumer Website team
