AR
Anna R

1 reviews | Active since Sept 2012

05 Jun 2017, 15:16

Dysfunctional organisation of *******

<p>Vodacom keeps deducting money from my account on a weekly basis. The message says that it is for a Vodacom Live subscription. I did not subscribe to anything. I have already called Vodacom twice regarding this matter. At first I was told that I have no subscription but when they start digging and speaking to the back office, they all of a sudden find a subscription attached to my number. I was advised twice that is was unsubscribed and given an SMS number to do a check for subscriptions. Yet again this morning money disappears from my airtime. If I send an SMS to the number provided it comes back saying that I have no subscriptions, if I follow the link to unsubscribe it also says I have no subscriptions. But yet I keep receiving messages that I have a subscription and money keeps getting deducted from me. This once again proves that Vodacom is a dysfunctional organisation of *******. </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply06 Jun 2017, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jun 2017, 09:34
Official

Dear Customer

As discussed, we have assisted with your query.

Regards

TS

Consumer Website team