Dysfunctional new systems

After several years without upgrading, I tried recently (last week) to upgrade my contract. last done circa 2018.

To my horror, I was told that I could upgrade because I had taken a new contract in May 2022. I had not done this. Furthermore the system said I had to pay approx R3,500 to do the upgrade.

The lady at the Cell U city shop managed to find a way I could but involved another new contract and a sim only. I didn't opt for this as it meant 2 new contracts instead of one upgrade, which is not the way it should be.

What a mess!!!!!

I'm still waiting for Vodacom and Cell-U City to get back to me.

My account goes back to 1994., yet Vodacom's system only shows since May 2022. apparently, the error probably occurred on migrating my account from an older account system to a new one. It took 2 hours at the shop. And about 1 hour more on a few calls to Vodacom.

Time wasted and my Business is being impacted.