Dysfunctional if Non-Working SIM SWAP System for old prepaid numbers

My phone got stollen and vodacom couldn't help with a basic sim swap on a number that I have had with them since 2011, the number a became contract one from2016 to 2018 and been back to pre-paid since then.

Here are their excuses: 1 - The Number is no more a contract number :) and apparently that should make it difficult to authenticate me. Note: It seems as if all their clients are on contract!!!!!!!!!

2 - Apparently They have a new system for SIM Swap which is not recognizing me my as the number!!!!!. Note: They see the number history and clearly see that I have it since 2011 and even had a contract on it, even went back to prepaid on it until it got ******.

This issue is on since the 2nd of Aug 2021, 25 days ago already!!!!!! and it has been submitted to IT for review they said :)