Dwaine Naidoo (vodacom online consultant) doesn't show interest in helping resolve my sim swap issue, he created the mess and now he is not interested in cleaning it up

This is my second complaint to vodacom about the same matter. The last time vodacom responded to my complaint by saying a consultant will call me to solve my query. Ever since Monday, I haven't received a call from "the consultant ".

I called vodacom online again and got hold of the guy that was processing my online purchase. His name is Dwayne Naidoo. This guy doesn't show any interest in helping me, he just started by trying to shut me out by saying I did not request to use my old vodacom number hence why I have received a new number. Imagine, so in other words he is saying that I am lying!

Please since all calls are recorded, can vodacom find this recording made on the 3rd of February, it was a Sunday. My identity number is ********** 996082. Get another consultant to help me with my query, that Dwaine is rude and unwelcoming.

Why must happen for vodacom to help me. I bought a phone but I still can't use it because of this sim swap issue!