Durban Vodacom Shop posing as Direct Sales Call Center

I received a call from a lady claiming she is from Vodacom Direct Sales on 2 October 2024, wanting to do an upgrade of my phone. She had my details and promptly did my upgrade to a new iphone. The phone would have been delivered within 2-3 days by RAM couriers.

Today, I visited the local Vodacom Shop in Woodlands as it's been more than 3 weeks and no communication from the upgrade. Woodlands had a Iphone available, so I wanted to upgrade. Anita at Woodlands was very helpful, and told me that a quote was open on my account and she could not upgrade until this was removed. She phoned the call center and they indicated a Vodacom Shop in Durban (Store id: 15048. Phone No: ***) did the quote and they will have to remove it.

She phoned the Durban Shop and spoke to Nicole the store manager. The store manager said she could not remove it, it was done by the call center, but the store id pointed to her store. I spoke to Nicole and insisted the quote must be removed. She was very rude and said it will take a day to do the removal. I asked her for her surname and she hung up the call.

Anita phoned the call center again, and confirmed the store number and they again confirmed that that was the correct store. She now had to create a ticket for the quote to be removed and it will only be possible to upgrade next week.

This is a clear case of ***** being comitted by the Durban Store, phoning customers under false pretences, claiming to be a call center, and lying about the availability of phones and the service they provide. This should be taken very seriously, as this is the type of ***** that cost Vodacom many customers.

The store in Durban is *****ing customers from all over SA, and this should not be allowed to happen. The local Vodacom Shops are loosing customers and have to deal with un-happy people as a result of ***** happening in this store.

I would fire these ********* people if they where in my employ!