ND
Noah D

1 reviews | Active since Mar 2015

26 Mar 2015, 14:00

DUPLICATION AGAIN

Good day ,<br> REF:***,<br> I called Vodacom on the 14th /03/2015 to notify them that I have learned that the very same number that they contracted me with for Data connection is also used by someone else.Lady escalated the matter to what is referred to as back office.no body gave me feed back.I sent a whatzup massage to the lady that is using the same number to confirm if indeed we are sharing the above number and YES she confirmed and sent me back whatup with that number.<br> <br> Today, I spoke to 3 customer service officials inc supervisor (I have names) at Vodacom and they all just told me is not possible and I declined access to the Manager .I need Vodacom to cansell this number and replace it with new and the reimburse me on the charges occurred when the other person was using this number <br> Regards<br> ***<br> ***<br> ***<br>

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 10:23
Official
Hello Noahd@,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,