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Suraj D

1 reviews | Active since May 2018

25 Jul 2025, 13:40

Duplicated Applications/Enquiries

I app**** for a contract. Got declined It was referred to ***** dept and was declined This should only be 2 applications/Enquiries

Vodacom conducted approximately 9 enquiries on my name! Please resolve this with experian

Please give me a letter stating the duplicated applications/Enquiries were your error. I can use this when applying for credit

This will do huge damage to my credit score and this is unacceptable!

0
Replies (5)
Vodacom
Vodacom's reply25 Jul 2025, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
SD
Suraj D's update28 Jul 2025, 14:14
Reviewer Update
I have not received a call yet
SD
Suraj D's update28 Jul 2025, 14:15
Reviewer Update
my email us ***
SD
Suraj D's update07 Aug 2025, 15:00
Reviewer Update
As discussed with your agent, I await the correspondence letter that I can use to also refer this to Transunion and any other service provider that would have received these duplications
SD
Suraj D's update08 Aug 2025, 17:12
Reviewer Update
Thank you for the mail. I have received correspondence but Transunion takes a while go update and reflect enquiries. should the duplication occur I would then have to contact you again. Can you please send me a mail stating the duplications and that should they appear on ITC they are to be removed as Vodacom duplicated these in error

ALSO- thank you for the timely responses. Vodacom really does take its customers seriously