Duplicate Upgrade Fees
I have been in contact with Vodacom since 30 December regarding an upgrade fee debited on 30 November fro R150.00. At the end of December, my cellphone account was debited and another R150.00 was debited for the upgrade fee.
I was then advised that due to my upgrade being telephonic that I should not have paid an upgrade fee in the first place.
Vodacom has ****** R300.00 from me and I am struggling to get this money back. This is totally unacceptable. I have called numerous times!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Janine Kirstein
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
Good Day Janine Kirstein
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,