Duplicate Line Rental & Expensive Migration Fee

<p>I called the Call Centre on 01.01.2017 and waited for about 40min with no answer. I then called again on the 02.02.2017 and finally my call was answered after holding for 20min. I then explained that my total invoice for Jan was a shocking R1770.00 and that I can see that I was charged twice for my Smart M Line Rental. I was then transferred to the Back Office? I then spoke with a man who was also unable to explain to me why I was charged twice as well! He then told me that he is going to hand over the case to another department who will investigate and get back to me, sometime, he could not tell me when. I also queried why my Migration Fee was almost R500.00 if I was downgrading. Because when I intially spoke with Vodacom to downgrade I was told that I would receive an email to advise me of the Migration Cost. I never received that email!! He said that he would have to log a call for that as well. My reference number he gave is: 1- ********** 787182. The call agent tried to help me each time, but each time it had to be escalated. So here I am waiting for a urgent reply as I have other debit orders besides Vodacom and I work on a tight budget.</p>