duplicate connection fee

I was sent my invoice on the 11/02/2016 and I saw I was charged a connection fee, however due to Vodacom's lack of stock but still advertising products I had to go top makro, I took the contract and had to pay a connection fee, I was then called and told that they would refund this R97.00 and change the contract to a top up, however I am yet to receive this full compunction as it was just over the phone, I have emailed Vodacom customer care but its a week now with no response,<br> <br> can some please assist me as I would like some communication regarding this<br> <br> contract number for laptop is *** ( query on this number)