kS
khomotso S

1 reviews | Active since Oct 2016

13 Jun 2017, 14:13

Duplicate cell phone numbers

<p>I have been receiving complians from people saying i am ignoring their calls, today i decided to take out my sim card and call the number and its ringing.</p> <p>I called vodacom and told them my concern and they are refusing that the number is not duplicated, my main concern, this is a contract cellphone, i am probably paying a bill for activities that were not even mine.</p> <p> </p> <p>I am really disappointed with Vodacom service.</p>

0
Replies (4)
Vodacom
Vodacom's reply13 Jun 2017, 14:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

kS
khomotso S's update14 Jun 2017, 09:01
Reviewer Update

You may contact me on ********** .

my data and airtime always gets depleted before the 10th of each month, now i concur with people who have been complaining that vodacom employees use our data and airtime by duplicating our contact numbers

Vodacom
Vodacom's reply14 Jun 2017, 13:26
Official

Dear K****tso,

Unable to reach you on your number feedback has been sent via email.

Regards,

Cassandra

Best regards,

kS
khomotso S's update20 Jun 2017, 09:49
Reviewer Update

I did not receive any email response from vodacom.